Return Eligibility
To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, a description of the issue, and any relevant photos if applicable. We will respond to your request within 3-5 business days with further instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired product. Follow the return process outlined above to initiate your return. Once we receive the returned item, you can proceed with your new order.
Non-Returnable Items
Some items may be non-returnable, including but not limited to opened or used products, clearance items, and gift cards. If you have questions about whether an item is returnable, please contact us before making a purchase. We will provide clarity on the return eligibility of specific items.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with visionarybeam.com is satisfactory.